State Farm® Insurance Agent Gina McQuillan

"Always friendly and professional."

"Alexis is the nicest most caring and most of all is a genuine person who understands all of your insurance policy needs weather it’s life, home or auto. She’s EXTREMELY professional. Franklin Ollis I’m sorry you’re the only person who’s probably EVER said that about Alexis. I enjoy calling into the office and having the pleasure of speaking with her."

"Horrible service Alexis is nasty there staff is terrible I will be taken my business else were. Unreliable. Lack of communication"

"Great group of people! Very helpful always and quick to respond."

"Samantha was very kind and helpful with setting up my home and auto insurance."

"Excellent service provided by Gina and her staff"

"Great customer service. Insurance Agent Alexis is very knowledgeable and professional."

"A very professional office with a great staff who is always ready to answer any questions you may have! It is always a pleasure to come into Gina McQuillan's office, Gina herself is a great agent."

"Very knowledgeable and polite staff"

"Wonderful and knowledgeable staff, very helpful with questions and concerns I had about policies."

"Very awesome personel, and very attentive."

"I purchased a house in Salem Nov 2021. As soon as I started insuring with this business, I was told I needed a new roof because of the “discoloration” in the pictures they took from ground level. I have a 65’ Oak tree covering the whole house. I have a VA loan and to have it approved, the roof had to pass their standards. The roof was classified as Average. State Farm demanded I hire a roofing company to come and inspect it. I told them I would not do it because I already gave them the paperwork saying the roof was AVERAGE. well, they just canceled my homeowners insurance. Just to let you know, I am a 100% disabled combat veteran who was homeless for over 3 years and they feel that replacing a roof while on VA Disability is not an issue for me. I will be canceling my auto insurance with them now. I found Allstate has better rates with better coverage for both home and auto. Got my cancellation notice the day before Veterans Day. 🇺🇸 VA Minimum Property Requirements at a Glance *Working electric, heating and cooling systems *ADEQUATE ROOFING THAT WILL LAST THE FORESEEABLE FUTURE *Sufficient in size for basic living necessities *Clean, continuous water supply with sanitary facilities *Free of lead-based paint *Free of wood destroying insects, fungus and dry rot *Safe and sanitary sewage disposal *Accessible from an all-weather public or private street *Attics and crawl spaces must be accessible and properly vented"

"The person I talk to you was knowledgeable and took care of what needed to be done"

"The best"

"Visited the office yesterday. Haley and Alexis were very friendly, professional and answered all my questions. Great customer service!"

"Staff very friendly easy to work with, auto policies great deal no hesitation in switching to state farm. The home owners seems like it could be more reasonable but I haven't done alot of research on it yet either. Overall glad I switched to Gina's office"

"Appreciate Gina and her staff. Was a good experience."

"Thanks to Gina and your company and the excellent service provided by your delightful employees, Solomon and I would love to recommend your company to anyone who needs. Thank again!"

"Awesome customer service"

"They are extremely helpful and very friendly. Their rates are among the best around, I will be staying with them for all of my insurance needs."

"This company is absolutely great."

"Always have a good experience when I have to visit the office"

"Before I came to Gina McQuillan State Farm; I had no idea what kind of coverage I carried. All I knew was that I had “full coverage” on my auto and my home was covered. I had NO IDEA that all my coverages did not match what I needed or what I thought I had. I switched to Gina and Penny sat down with both my boyfriend and I and went over the coverages on all three of our vehicles and put us where we wanted AND needed to be. We also sat down with Gina to make sure our homeowners coverage was were it should be (it wasn’t) until she switched everything. It makes me feel good that I know this company will look out for my family and I and not just do what puts more money in their pockets!"

"Her office personnel have no concept of the Do Not Call list and the laws surrounding it. I put a request in for an auto insurance quote roughly 9 months ago. Her employee at the time (legally) called me 4 times the next day. I called her back and asked her to please stop calling me because I already received the quote info from online. I then promptly went onto state farm's website and completed an internal request to not be contacted by any form of communication. Fast forward to now, I am being called again to "follow up on an older quote". I NEVER gave permission for that, and legally they only had a 30 day window after the request for the quote to continue contacting me unless I asked them to stop before the 30 days. I have reported her to the DNC registry and I suggest anyone with the same issue to do the same, it only takes a few minutes and can lead to actual fines to this office as well as the actual person calling/bothering you. All these local insurance companies care about is money and have no regard for these laws put in place to protect consumers. The only way for these calls to stop and is file official complaints and hit them where it hurts, their bottom line."

"The transfer of our coverage from Louisiana to Ohio was one of the most pleasant experiences my wife and I had during our transition to Salem. Their staff was so respectful and professional I highly recommend their services to anyone looking for an insurance agent!!"