State Farm® Insurance Agent Gina McQuillan

"I purchased a house in Salem Nov 2021. As soon as I started insuring with this business, I was told I needed a new roof because of the “discoloration” in the pictures they took from ground level. I have a 65’ Oak tree covering the whole house. I have a VA loan and to have it approved, the roof had to pass their standards. The roof was classified as Average. State Farm demanded I hire a roofing company to come and inspect it. I told them I would not do it because I already gave them the paperwork saying the roof was AVERAGE. well, they just canceled my homeowners insurance. Just to let you know, I am a 100% disabled combat veteran who was homeless for over 3 years and they feel that replacing a roof while on VA Disability is not an issue for me. I will be canceling my auto insurance with them now. I found Allstate has better rates with better coverage for both home and auto. Got my cancellation notice the day before Veterans Day. 🇺🇸 VA Minimum Property Requirements at a Glance *Working electric, heating and cooling systems *ADEQUATE ROOFING THAT WILL LAST THE FORESEEABLE FUTURE *Sufficient in size for basic living necessities *Clean, continuous water supply with sanitary facilities *Free of lead-based paint *Free of wood destroying insects, fungus and dry rot *Safe and sanitary sewage disposal *Accessible from an all-weather public or private street *Attics and crawl spaces must be accessible and properly vented"

"Before I came to Gina McQuillan State Farm; I had no idea what kind of coverage I carried. All I knew was that I had “full coverage” on my auto and my home was covered. I had NO IDEA that all my coverages did not match what I needed or what I thought I had. I switched to Gina and Penny sat down with both my boyfriend and I and went over the coverages on all three of our vehicles and put us where we wanted AND needed to be. We also sat down with Gina to make sure our homeowners coverage was were it should be (it wasn’t) until she switched everything. It makes me feel good that I know this company will look out for my family and I and not just do what puts more money in their pockets!"

"Her office personnel have no concept of the Do Not Call list and the laws surrounding it. I put a request in for an auto insurance quote roughly 9 months ago. Her employee at the time (legally) called me 4 times the next day. I called her back and asked her to please stop calling me because I already received the quote info from online. I then promptly went onto state farm's website and completed an internal request to not be contacted by any form of communication. Fast forward to now, I am being called again to "follow up on an older quote". I NEVER gave permission for that, and legally they only had a 30 day window after the request for the quote to continue contacting me unless I asked them to stop before the 30 days. I have reported her to the DNC registry and I suggest anyone with the same issue to do the same, it only takes a few minutes and can lead to actual fines to this office as well as the actual person calling/bothering you. All these local insurance companies care about is money and have no regard for these laws put in place to protect consumers. The only way for these calls to stop and is file official complaints and hit them where it hurts, their bottom line."

"The transfer of our coverage from Louisiana to Ohio was one of the most pleasant experiences my wife and I had during our transition to Salem. Their staff was so respectful and professional I highly recommend their services to anyone looking for an insurance agent!!"

"It's so refreshing to do business with the Gina McQuillan Agency ! I had some personal setbacks and the staff worked with me to maintain my auto and renters insurance with compassion and professionalism...a perfect example of commitment to Customer Service. Heather was especially helpful, professional and personable !"

"I decided it was time to compare coverage options for my home and auto insurance. My previous agent wasn't responsive to me. State Farm checked all the boxes on my needs list. The customer service is outstanding, the savings are great, I met the people in person and I knew I had made the right decision. Thank you all, for a wonderful experience. If you're interested in switching or choosing your first insurance agent, pick them. I'm part of their family now. ~Cara"